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USE CASE

Water

PARTNER

Thames Water

USE CASE

Water

LOCATION

United Kingdom

Thames Water

The Challenge

Operators managing over 31,000 km of water infrastructure lacked a unified view across fragmented monitoring systems, limiting the ability to detect emerging risks early. Reactive maintenance approaches contributed to leaks, outages, and service disruptions impacting more than 10 million customers across the network.

SandOS in Action

Integrated intelligence combined IoT signals from 500+ sensors and critical control points with hydraulic network models and customer reports. Data ingested every 15 minutes enabled detection of pressure anomalies, reservoir risks, and leak indicators, providing operators with unified system visibility across network assets.

The Impact

Early identification of a major outage risk enabled prevention actions saving approximately £7 million, while improved leak detection reduced service disruption duration across affected properties. Enhanced network visibility contributed to ongoing annual savings exceeding £1.3 million and improved reliability for millions of customers.

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