Last updated: March 27, 2025. Questions about any of the policies below can be sent to [email protected].
By accessing or using this website you agree to these Terms of Use. We may revise them at any time, with updated terms posted on this page. Continued use of the site after a change indicates acceptance of the revised terms.
Permitted use
The site is provided for general information about Sand Technologies, our platform, and our work. You may view and download content for personal, non-commercial reference only. Reproducing, distributing, or building derivative works from the site without our written consent is not permitted.
Trademarks and intellectual property
Sand, SandOS, and related marks, logos, and product names are trademarks of Sand Technologies. All site content, including text, graphics, code, and imagery, is owned by Sand Technologies or used with permission, and is protected by applicable copyright and intellectual property laws.
No warranty
The site and its content are provided as-is. We make no warranties of any kind, express or implied, regarding accuracy, reliability, availability, or fitness for any particular purpose. To the maximum extent permitted by law, Sand Technologies is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the site.
Third-party links
Some pages link to third-party websites we do not control. We are not responsible for the content, policies, or practices of those sites; following any such link is at your own risk.
Information we collect
We collect information you give us directly — for example when you request a demo, submit a partner interest form, apply for a role, or sign up for updates. This may include your name, organisation, role, email address, phone number, and any details you provide in messages or attachments. We also collect technical information automatically, including IP address, browser type, device identifiers, referring URLs, and pages viewed, through cookies and similar technologies.
How we use information
We use personal data to respond to your enquiries, evaluate job applications, deliver and improve our products and services, send relevant communications, secure our systems, and meet legal and regulatory obligations. We do not sell personal data.
Sharing
We share personal data with service providers who help us operate (for example hosting, analytics, applicant tracking, and customer-support tooling), with our affiliated entities, and where required by law or to protect our rights. Where a partner client requires access in the context of a deployment, sharing is governed by a separate written agreement.
International transfers
Sand operates across multiple regions. Personal data may be transferred to and processed in countries other than the one in which you reside. Where required, we use appropriate safeguards such as standard contractual clauses.
Retention
We keep personal data only for as long as needed for the purposes described above, to comply with our legal obligations, resolve disputes, and enforce agreements.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. To exercise any of these rights, contact [email protected]. You can also lodge a complaint with the data protection authority in your region.
Cookies
We use essential cookies to operate the site and analytics cookies to understand usage. You can control non-essential cookies through your browser settings.
At Sand events, conferences, and gatherings hosted by us or our partners, we may capture photographs and video footage of attendees, speakers, and the venue. This policy describes how that media is captured, used, and stored.
Capture and consent
By attending a Sand event, you acknowledge that photography and video recording may take place and that your image may be captured. Where additional consent is required by local law, we will seek it before recording. Designated no-photo areas will be marked where available, and you may request not to be photographed by speaking to event staff.
How event media is used
Event media may be used in summaries, recaps, internal communications, marketing collateral, social media, press releases, and on this website. We do not use event media for individualised profiling or targeted advertising.
Requesting removal
If you would like an image or recording of yourself removed from a specific medium under our control, email [email protected] with a description of the image and the location where you saw it. We will make reasonable efforts to remove or redact the material.
Scope and instructions
Sand processes personal data only to provide the services described in the agreement and on the documented instructions of the customer. If, in Sand’s opinion, an instruction violates applicable data protection law, Sand will notify the customer.
Security
Sand maintains technical and organisational measures appropriate to the risk of the processing, including access controls, encryption in transit and at rest, network segmentation, hardened production environments, regular security testing, and incident response procedures. Sand is certified to ISO/IEC 27001:2022 and SOC 2 Type II.
Sub-processors
Sand may engage sub-processors to support service delivery. Each sub-processor is bound by contractual obligations no less protective than those in these terms. A current list of sub-processors is available on request from [email protected]; customers will be notified of changes prior to onboarding new sub-processors and may object on reasonable grounds.
Personnel
Sand limits access to personal data to personnel who need it to perform their roles and ensures they are subject to written confidentiality obligations and appropriate training.
Data subject rights and incidents
Sand will assist the customer in responding to requests from individuals seeking to exercise their rights, and will notify the customer without undue delay of any personal data breach affecting the customer’s data, with information sufficient to support the customer’s own notification obligations.
Return and deletion
On termination of the services, Sand will return or delete personal data as instructed by the customer, except where retention is required by applicable law.