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AI in Smart Cities 2025:
What Do Residents Think?

Our extensive report, based on a survey of 2,000 U.S. consumers, explores AI’s potential role in city living and what residents expect next.

AI is playing an increasing role in how cities operate: helping manage traffic, optimizing public services and improving infrastructure are just a few examples. But how do residents feel about these changes, and do they understand the impact of “smart city” aspects on their quality of life? AI in Smart Cities 2025: What Do Residents Think? presents insights from 2,000 U.S. residents revealing their perspectives and expectations about AI adoption, its benefits and the challenges it holds for city leaders. While many see AI improving daily life, concerns around trust, transparency and accessibility remain.
Among the findings:
  • AI is delivering real benefits in public safety, healthcare and environmental management
  • More than two-thirds of residents believe AI will drive future improvements in their quality of life
  • The term “smart city” remains unclear to many, with one in three residents unfamiliar with it
  • Addressing privacy and funding concerns will be key to successful AI-driven city projects
Why This Matters for City Leaders
Residents are paying attention to AI initiatives in their cities, but many remain skeptical. Transparency and communication are critical – people want to understand how AI is being used, what problems it solves, and how it affects their daily lives. The findings in this report provide insights to help cities continue innovating while building public trust.

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