Case Study

What if you could redeploy mission-critical functions within minutes of a disaster?

CLIENT

Digital Identity Provider

Industry

Media & Entertainment

LOCATION

United States

Enabling Resilient Digital ID Infrastructure for Custom LLMs

Maintaining the availability and integrity of digital identities is essential in our modern society. To enable its advanced service delivery, a leading digital identity provider needed an underlying infrastructure that could manage and train the custom large language models (LLMs) at the core of its value proposition. The company understood that supporting this mission-critical workload – particularly over time as digital ID demand increased – meant designing and deploying a robust, cloud-native infrastructure built on Infrastructure as Code (IaC) best practices.

Challenges to Overcome

Delivering secure and scalable AI solutions at speed required multiple isolated environments. These environments would support development, testing and production workflows; enable streamlined updates; and ensure operational consistency. The digital identity provider also needed to ensure high availability and resilience of its custom-trained LLMs – the heart of its intellectual property.

We initially attempted to build a solution in-house but quickly realised we lacked the expertise to hire the right resources and the knowledge to assess whether the resources we brought on board were making the right decisions.

Andrew Leal - CEO, Waggel

Solving Problems with AI and Cloud

Sand Technologies leveraged years of experience working with LLMs and implementing customized solutions to build a resilient, scalable foundation on AWS tailored to the client’s unique needs. Configuration data and customer/user information were automatically backed up, as were training datasets, both in the cloud and off-cloud, providing redundancy and peace of mind for the digital ID leader.

Results

This secure approach enabled full redeployment within just 10 minutes of a catastrophic failure, minimizing downtime and enabling rapid disaster recovery.

Looking Ahead

With an environment that could be restored quickly and reliably, the digital ID company is free to focus on innovating and delivering secure and scalable AI solutions for its clients and end users.

We couldn’t be more impressed with Sand Technologies’ flexibility. They set everything up for us but also helped onboard our own resources, eliminating the risk of vendor lock-in, which was a major concern for us.

I highly recommend Sand Technologies to any organization looking to transform its data strategy.

Andrew Leal - CEO, Waggel

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